It is our goal to make every effort to ensure that you are pleased with the products you purchase on Silhouette Point. Since all of our products are digital and therefore cannot be returned, we want to do our best to help you get your purchase up and running. Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If You’re Experiencing a Technical Issue With Your Purchase or Download

If you’re experiencing a technical issue with a product to download, please get in touch with [email protected], and we’ll be happy to help you. We take great pride in offering products that are high quality and easy to use, so we are always happy to help!

Exchange Policy

We offer the following exchange policy:

• I’ve purchased a product but found another product I like better. Though we do not offer refunds for the original purchase in these cases, please drop us a note, and we’ll be happy to offer you an alternate solution!

Refund Policy

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

• You purchased two licenses for the same product, accidentally. We would be happy to refund you for the duplicate purchase(s). Just drop us a note here!
• If the product has a technical glitch that Silhouette Point can’t fix, please reach out to our Support team with detailed information about the problem. If both you and our team member consistently encounter an unresolvable error with the product files, we’ll gladly provide a complete refund. Please Note: Only products claimed to have technical problems will qualify for a refund when adequate details are given about the origin of the error.
• The product’s description was inaccurate. We deem a product as “inaccurately described” if what you receive doesn’t align with its stated functions or features in the product description, or if an advertised component is missing. However, this doesn’t cover personal judgments about the product’s quality or aesthetics. For instance, if the description highlights crisp visuals, but the received product displays pixelation when viewed at 100%, it’s inaccurately described. Conversely, it’s not considered inaccurate just because a buyer feels it “lacks appeal” or “isn’t as superior as other purchases.”

We cannot offer refunds under these circumstances:

• The purchased item is no longer required by you or your client.
• You’ve discovered an alternative product or had a change of heart. However, please reach out, and we might have another solution for you.
• Lack of expertise to utilize the product effectively.
• Absence of the necessary software (as mentioned in the product description) to access and modify the product.
• Accidental product purchases.
• Perceived subpar quality of the item.
• Challenges in downloading the product due to slow or unstable internet connectivity or other internet-related issues.
• Reporting a technical glitch with the product but failing to provide adequate proof of the issue.
• The purchase was made more than 3 days prior.

All refunds are at the sole discretion of Silhouette Point.

Chargeback & Dispute Policy

At SilhouettePoint, your satisfaction is our priority. If you encounter any challenges or have queries regarding your purchase, please reach out to us promptly at [email protected], and we’ll strive to address your concerns within 24 hours.

Before requesting a refund, kindly review our Refund Policy to ensure you meet the criteria.

Be advised that accounts with chargebacks will be permanently deactivated. This means you won’t be able to access previous purchases. Additionally, any disputes raised through PayPal will result in an immediate suspension of your account until the matter is settled.

I Filed a Dispute via PayPal. Why haven’t I Gotten a Response?

The best way to contact Silhouette Point about any purchase issue is to contact us by email at [email protected]. Any disputes we receive through PayPal will automatically disable your account until the dispute is resolved. We’ll be happy to resolve any duplicate purchases and other issues, but you will need to contact us by email at [email protected]

What if I filed a Chargeback on Accident?

Please contact your bank/card issuer or PayPal to rescind the chargeback. Once the chargeback has been removed, we will be able to re-open your account.

I didn’t file a Chargeback! Why is my Account Closed?

Sometimes if a card gets canceled due to being stolen/lost or has been reported to have fraudulent activity, a bank or card issuer can sometimes mark all transactions in a specific time period as “fraudulent”. If this is the case for you, please contact your bank or card issuer to rescind the chargeback.

After all, please don’t purchase digital goods from us before understanding our refund and return policy clearly. If you have any questions contact us for clarification.